Frequently asked questions

General Questions

What is Crewpass?

Crewpass is a travel app designed exclusively for airline crew members, helping them discover curated tours, discounted restaurants, and handpicked local experiences during their layovers. It streamlines planning and enhances layover experiences by saving time and money.

Can I book a tailored tour?

At this time, Crewpass offers pre-curated tours with top-rated experiences. However, some tour providers may offer customization options upon request.

What types of tours does Crewpass offer?

Crewpass provides a range of guided tours, including cultural experiences, sightseeing adventures, food tours, and outdoor activities. The available options vary by destination.

What types of restaurants are available through Crewpass?

Crewpass partners with a variety of restaurants, from casual eateries to fine dining, offering discounts for crew members. Options vary by location and include local favorites and international cuisine.

Are all tours guided?

Yes, all tours offered through Crewpass are guided to ensure an immersive and informative experience.

Can I read reviews from other crew members?

Yes! Crewpass encourages reviews from fellow airline crew members, helping you make informed decisions based on real experiences.

Are refreshments included in the tours?

It depends on the specific tour. Some experiences include meals, while others may offer them as an optional add-on. Check the tour details for more information.

How can I contact customer support?

You can contact Crewpass support via our website or email. An in-app support option will be introduced soon. We aim to respond within 24 hours.

How do I provide feedback about my tour experience?

You can leave feedback by submitting a review on the tour page within the Crewpass app. Your input helps improve future experiences for fellow crew members.

Payments, Fees, and Refunds

Is there a subscription fee for Crewpass?

No, Crewpass is free to use. You only pay for the tours, experiences, or restaurant deals you book through the app.

Are there any discounts for group bookings?

Yes, some tour providers offer discounts for group bookings. Look for group pricing options in the app or contact the provider directly for more details.

What if my flight schedule changes and I need to cancel my booking?

We understand the unpredictability of airline schedules. Many of our tour providers offer flexible booking options. Be sure to check the cancellation or rescheduling policies before booking.

What happens if I miss my tour?

Unfortunately, if you miss your tour without prior notice, you will be charged the full amount as per the no-show policy. We recommend canceling in advance if you anticipate a schedule conflict.

If my tour is canceled by the tour provider, what are my options?

If a tour is canceled by the provider, you will be offered a full refund or the option to rebook for a later date.

What is the refund policy?

Full refund for cancellations made more than 24 hours before the tour. 50% refund for cancellations within 24 hours. No refund for no-shows.

For Crew

Who can use Crewpass?

Crewpass is exclusively for airline crew members, including pilots, flight attendants, and other crew personnel.

How do I sign up for Crewpass?

Simply download the Crewpass app and sign up using your airline credentials to verify your eligibility.

Do I need to verify my airline employment?

Yes, to access Crewpass features, you must verify your airline employment during the sign-up process. This is done by using your airline email address during the sign-up process.

Can I invite other crew members to join a tour?

Yes! Crew members can book tours together and enjoy the experience as a group.

How do I find activities available in my layover destination?

The Crewpass app automatically displays tours and restaurant discounts available at your layover destination. Alternatively, you can use the in-app search function to find the destination you are looking.

For Suppliers

What is Crewpass, and how does it work for suppliers?

Crewpass is a travel platform for airline crew. As a supplier, your business is showcased to a global audience of crew members, driving traffic and helping you grow.

What types of businesses can join Crewpass?

We welcome restaurants, tour operators, activity providers, and unique attractions that offer exceptional experiences for airline crew during their layovers.

What benefits do I get as a Crewpass partner?

As a partner, you gain increased visibility, access to exclusive marketing tools, and a direct connection to a global community of airline crew - free of charge!

How do I sign up as a supplier?

Signing up is easy! Click "Get Started," fill out your business details and prompts. Alternatively, reach out to us using the Contact Us page and a Crewpass representative will guide you through the onboarding process.